Returns policy
The right to withdraw from the contract
The customer who is a consumer has the right to withdraw from the sales contract within 14 days without giving a reason. The deadline to withdraw from the contract expires after 14 days from the day on which the customer came into possession of the item or in which a third party other than the carrier and indicated by the customer came into possession of the product.
The consumer is also understood as a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he does not have a professional nature for that person, resulting in particular from the subject of his business activity, provided on the basis of the regulations on central provisions Records and information on business activity.
To exercise the right to withdraw from the contract, we must inform us about your decision to withdraw from the sales contract by way of an unambiguous statement sent to us by post or electronically on info@dosciekow.pl.
The customer may use the formula of the withdrawal form constituting Annex 1 to the Regulations of our Online Store. Using the form formula is not mandatory.
To maintain the date of withdrawal from the contract, it is enough for the customer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
Please be advised that the right to withdraw from a distance contract is not entitled to the contracts specified in art. 38 of the Act of 30 May 2014 on consumer rights, among others in relation to the contract:
a) in which the subject of the benefit is a non -refined goods, manufactured according to the consumer specification or serving to satisfy his individualized needs;
b) in which the subject of the benefit are goods, which after delivery, due to their nature, are inseparably connected with other goods.
The effects of withdrawal from the contract
In the event of withdrawal from this Agreement, we refund all payments received from him, including the costs of delivery (except for additional costs resulting from the method of delivery of the customer other than the cheapest ordinary delivery method offered in our online store) immediately, and in each case not later than 14 days from the day on which we were informed about the decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that the customer was used in the original transaction, unless the customer clearly agreed to another solution; In any case, the customer will not pay any fees therefore.
Please be advised that we can refrain from paying until the product is received or until we provide the proof of its return, depending on which event will take place earlier.
Please send the product to the following address: EM4IS Marcin Świątek, ul. Ponarska 5 lok. 41, 03-890 Warsaw Immediately, and in any case not later than 14 days from the day on which we were informed about withdrawal from the sales contract. The deadline is maintained if the product is sent back before the deadline of 14 days. Please be advised that the customer will be obliged to bear the direct costs of returning the item.
Responsibility for the product's compliance with the contract
Pursuant to art. 43a and subsequent of the Act of 30 May 2014 on consumer rights, the seller is responsible for the customer who is a consumer for the product's compliance with the sales contract. The consumer is also understood as a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he does not have a professional nature for that person, resulting in particular from the subject of his business activity, provided on the basis of the regulations on central provisions Records and information on business activity.
The seller is not responsible for the lack of compliance of the product with the contract in the scope referred to in art. 43a para. 2 or 3 of the Act of 30 May 2014 on consumer rights, if the consumer, at the latest at the time of the conclusion of the contract, was clearly informed that the specific feature of the product differs from the requirements of compliance with the contract specified in art. 43a para. 2 or 3 of the Act and clearly and separately accepted the lack of a specific feature of the product.
The seller is responsible for the lack of compliance of the product with the contract existing at the time of its delivery and disclosed within two years from the moment, unless the product's shelf life for use, specified by the seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that the lack of compliance of the product with the contract, which was revealed within two years of the delivery of the product, existed at the time of its delivery, unless it is proved differently or the presumption cannot be reconciled with the specificity of the product or the nature of the product's lack of compliance with the contract .
Application about the non -compliance of the product with the contract should be sent electronically to the address info@dosciekow.pl or in writing to the address of the seller's headquarters. The application can be sent on the form constituting Annex 2 to the Regulations.
If the product is incompatible with the contract, the consumer may demand its repair or replacement. The seller may replace when the consumer demands repair or the seller may repair when the consumer demands replacement, if it is impossible to comply with the product in a manner chosen by the consumer or would require excessive costs for the seller. If the repair and replacement are impossible or required excessive costs for the seller, he may refuse to bring the product to compliance with the contract.
If the product is inconsistent with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:
a) the seller refused to bring the product to compliance with the contract;
b) the seller did not lead the product to compliance with the contract;
c) the lack of compliance of the product with the contract still occurs, despite the fact that the seller tried to bring the product to compliance with the contract;
d) the lack of compliance of the product with the contract is so important that it justifies the price reduction or withdrawal from the contract without prior use of its repair or replacement;
e) from the Seller's statement or circumstances clearly shows that he will not lead the product to compliance with the contract at a reasonable time or without excessive inconvenience to the consumer.
The customer may not withdraw from the contract if the lack of compliance of the product with the contract is irrelevant.
The seller returns to the consumer the amounts due as a result of the right to reduce the price immediately, not later than within 14 days from the date of receipt of the consumer's declaration on a price reduction.
In the event of withdrawal from the contract, the consumer immediately returns the Seller's product at his expense. The seller returns the price to the consumer immediately, no later than within 14 days from the date of receipt of the product or the proof of his return. The seller refunds the price using the same payment method that the consumer used, unless the consumer clearly agreed to a different return, which does not involve any costs for him.
If this is necessary for the assessment of physical defects, the product should be delivered to the following address: EM4IS Marcin Świątek, ul. Ponarska 5 lok. 41, 03-890 Warsaw.
The seller responds to the customer's notification within 14 calendar days from the date of receipt. Failure to apply for a specified period is tantamount to its inclusion.
The seller covers the costs of pickup, delivery, removal of defects or replacement of the product with a new one.